> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ninjahackz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and privacy FAQ

> How NinjaHackz support works, what data the app sends to validate your license, Google Analytics on the docs site, and how to make a privacy request.

Contact support through the [support portal](https://ninjahackz.com/support-portal/) or at [support@ninjahackz.com](mailto:support@ninjahackz.com). The full details of what data NinjaHackz collects and your rights are in the [Privacy Policy](https://ninjahackz.com/privacy/).

## How support works

* Some replies are drafted or sent with the help of AI (Grok by SpaceXAI) under the **NH Support Team** name.
* You can always ask for a human to handle your request. Say so in your ticket.
* Support aims to reply as quickly as it can, but there is no promised response time.

If the app shows an error screen, click **Copy info** and paste that text into your ticket.

## What data the app sends

To validate your license, the app sends these to our payment and licensing provider:

* Your license key
* A device identifier derived from your hardware
* Your Windows computer name

The app checks your license periodically while it runs. Crash logs stay on your PC and are never uploaded. The app contains no telemetry. See section 2 of the [Privacy Policy](https://ninjahackz.com/privacy/).

## Analytics on this docs site

docs.ninjahackz.com uses Google Analytics to understand how the docs are used. See the [Privacy Policy](https://ninjahackz.com/privacy/) and [Cookie Policy](https://ninjahackz.com/cookie-policy/).

## Privacy requests

> **How do I ask for a copy of my data or ask you to delete it?**
>
> 1. Email [support@ninjahackz.com](mailto:support@ninjahackz.com) from the email address on your account, with **Privacy request** in the subject.
> 2. Open the confirmation email you receive and click the link to confirm the request is yours.
>
> You get an email when the request is done. See section 7 of the [Privacy Policy](https://ninjahackz.com/privacy/).

> **Is everything deleted?**
>
> Records that must be kept for tax and accounting, fraud prevention, or an open payment dispute or legal claim are kept only for as long as the law requires. Payment providers keep their own records. See section 7 of the [Privacy Policy](https://ninjahackz.com/privacy/).

> **How do I stop marketing emails?**
>
> Use the link in any marketing email to manage your preferences or unsubscribe. Emails about your orders, license, and account are still sent.


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