Skip to main content
Contact support through the support portal or at [email protected]. The full details of what data NinjaHackz collects and your rights are in the Privacy Policy.

​
How support works

  • Some replies are drafted or sent with the help of AI (Grok by SpaceXAI) under the NH Support Team name.
  • You can always ask for a human to handle your request. Say so in your ticket.
  • Support aims to reply as quickly as it can, but there is no promised response time.
If the app shows an error screen, click Copy info and paste that text into your ticket.

​
What data the app sends

To validate your license, the app sends these to our payment and licensing provider:
  • Your license key
  • A device identifier derived from your hardware
  • Your Windows computer name
The app checks your license periodically while it runs. Crash logs stay on your PC and are never uploaded. The app contains no telemetry. See section 2 of the Privacy Policy.

​
Analytics on this docs site

docs.ninjahackz.com uses Google Analytics to understand how the docs are used. See the Privacy Policy and Cookie Policy.

​
Privacy requests

  1. Email [email protected] from the email address on your account, with Privacy request in the subject.
  2. Open the confirmation email you receive and click the link to confirm the request is yours.
You get an email when the request is done. See section 7 of the Privacy Policy.
Records that must be kept for tax and accounting, fraud prevention, or an open payment dispute or legal claim are kept only for as long as the law requires. Payment providers keep their own records. See section 7 of the Privacy Policy.
Use the link in any marketing email to manage your preferences or unsubscribe. Emails about your orders, license, and account are still sent.